Landlords in the Housing Disrepair Index
These 15 landlords appear in our set of published Housing Ombudsman decisions. Each page sets out what the Ombudsman found, issue by issue, and links to the decision itself.
This is not a ranking
The set was chosen because the complaints concerned damp, leaks, heating or pests, so the number of decisions against a landlord here reflects what we read — not how often that landlord is complained about, and not how it compares with any other. A landlord absent from this list is not thereby a landlord without decisions.
Councils
- Haringey London Borough Council — 1 decision, 16,037 homes owned
- Kingston upon Hull City Council — 1 decision, 22,883 homes owned
- London Borough of Hammersmith and Fulham — 2 decisions, 11,983 homes owned
- London Borough of Lambeth — 1 decision, 23,348 homes owned
- Medway Council — 1 decision, 3,032 homes owned
- Royal Borough of Kensington and Chelsea — 1 decision, 6,664 homes owned
- Westminster City Council — 1 decision, 12,009 homes owned
Housing associations
- Clarion Housing Association Limited — 2 decisions
- Connexus Homes Limited — 1 decision
- Hexagon Housing Association Limited — 1 decision
- Home Group Limited — 1 decision
- London & Quadrant Housing Trust — 1 decision
- Peabody Trust — 3 decisions
- Sanctuary Housing Association — 2 decisions
- Southern Housing (formerly Southern Housing Group) — 2 decisions
How this was compiled
Every entry comes from a decision published by the Housing Ombudsman, checked field by field against the source. The index holds the whole set with downloadable data, and the methodology sets out how it was produced and what it cannot tell you.