London Borough of Hackney

3 published Housing Ombudsman decisions about repairs in this landlord’s homes, each read against the source. Part of our Housing Disrepair Index.

Read this first

These are not all the decisions about this landlord. They are the ones in our set, which was chosen because the complaints concerned damp, leaks, heating or pests. The number here says how many we read, not how many exist, and it cannot be compared with the number on another landlord’s page.

Each finding describes how one complaint was handled at one time. It is not a statement about how this landlord operates today, and it is not a verdict on the organisation.

About this landlord

This landlord is a council. It owes the same core repairing duties as any landlord, and because it is also the local authority, your routes differ from a private tenant’s — the council generally cannot serve enforcement notices on its own homes.

For how the routes work when your landlord is a council, see council housing disrepair claims.

The decisions

Case 202516676decided 1 April 2026

In case 202516676 (London Borough of Hackney, decided 1 April 2026), the Housing Ombudsman’s most severe finding on the condition of the home was reasonable redress, on “Reports of repairs”.

What was decided, issue by issue

reasonable redress — Reports of repairs (disrepair)
reasonable redress — Complaint (complaint handling)

Money was involved, but not as a single ordered total — the decision records 1 award, which may include sums the landlord had already offered. The index data sets out each one. It made no order, but 3 recommendations — an order binds the landlord, a recommendation does not.

Pay the resident the £1,120 offered. (recommendation — not binding)
Arrange a further inspection, check the upstairs leak, and provide a works timetable if needed. (recommendation — not binding)
Consider further compensation until the damp and mould repairs are resolved. (recommendation — not binding)

Read the full decision on the Housing Ombudsman’s site

Case 202340830decided 26 February 2026

In case 202340830 (London Borough of Hackney, decided 26 February 2026), the Housing Ombudsman’s most severe finding on the condition of the home was maladministration, on “Reports of damp and mould”.

What was decided, issue by issue

maladministration — Reports of damp and mould (disrepair)
service failure — Associated complaint (complaint handling)

The Ombudsman ordered compensation of £1,865.00. It made 3 orders — an order binds the landlord, a recommendation does not.

Apologise to the resident for the failures identified.
Pay the resident £1,865.
Provide the resident with the two reports identified in the decision.

Read the full decision on the Housing Ombudsman’s site

Case 202512684decided 16 December 2025

In case 202512684 (London Borough of Hackney, decided 16 December 2025), the Housing Ombudsman’s most severe finding on the condition of the home was service failure, on “handling of the resident’s concerns about the heating and hot water system”.

What was decided, issue by issue

service failure — handling of the resident’s concerns about the heating and hot water system (disrepair)
no maladministration — complaint handling (complaint handling)

Money was involved, but not as a single ordered total — the decision records 1 award, which may include sums the landlord had already offered. The index data sets out each one. It made 2 orders and 1 recommendation — an order binds the landlord, a recommendation does not.

Pay the resident £50.
Write to the resident about further energy reimbursement, heating and hot water alternatives, and future breakdown and vulnerability concerns.
Check whether the resident receives fault text messages and offer to set them up if not. (recommendation — not binding)

Read the full decision on the Housing Ombudsman’s site

If this is your landlord

A decision about someone else’s complaint does not decide yours, and it is not evidence in your case. What it does show is that the route works and what it can produce. The free routes come first, and they cost nothing: report the repair in writing, use the landlord’s formal complaints process, and then escalate free to the Housing Ombudsman.

Whether a legal claim is also possible depends on your own facts. Our overview of housing disrepair claims explains what one involves.

Other councils in the index

Listed alphabetically, not ranked. See every landlord in the index.

Corrections

Every statement on this page comes from a published decision linked above. If anything here misdescribes a decision — including if you act for this landlord — tell us and we will correct it and say what changed. How the data was produced and checked is set out in the methodology.

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