Clarion Housing Association Limited

2 published Housing Ombudsman decisions about repairs in this landlord’s homes, each read against the source. Part of our Housing Disrepair Index.

Read this first

These are not all the decisions about this landlord. They are the ones in our set, which was chosen because the complaints concerned damp, leaks, heating or pests. The number here says how many we read, not how many exist, and it cannot be compared with the number on another landlord’s page.

Each finding describes how one complaint was handled at one time. It is not a statement about how this landlord operates today, and it is not a verdict on the organisation.

About this landlord

This landlord is a housing association — a registered provider of social housing. It must belong to the Housing Ombudsman Scheme, so the Ombudsman route is open to its tenants once its own complaints process is finished.

For how the routes work when your landlord is a housing association, see housing association disrepair claims.

The decisions

Case 202530773decided 27 February 2026

Most severe finding on the condition of the home: maladministration.

What was decided, issue by issue

reasonable redress — We have also assessed the landlord’s complaint handling (complaint handling)
maladministration — the landlord’s handling of the resident’s reports of damp and mould (disrepair)

Money was involved, but not as a single ordered total — the decision records 3 awards, which may include sums the landlord had already offered. The index data sets out each one. It made 2 orders and 1 recommendation — an order binds the landlord, a recommendation does not.

Pay the resident £750 for the damp and mould failings.
Review and act on reimbursement of the dehumidifier running costs from November 2025.

Read the full decision on the Housing Ombudsman’s site

Case 202413355decided 28 March 2025

Most severe finding on the condition of the home: reasonable redress.

What was decided, issue by issue

no maladministration — Damp and mould (disrepair)
no maladministration — The resident’s request for further loft insulation (disrepair)
no maladministration — The resident’s request for the landlord to jet wash the external front of the property (other)
no maladministration — The resident’s reports of a trip hazard between the lounge and kitchen (disrepair)
no maladministration — The resident’s reports of blown windows (disrepair)
no maladministration — The resident’s request for the landlord to install a driveway (other)
reasonable redress — Damaged tiles and skirting board in the toilet (disrepair)
reasonable redress — The associated complaint (complaint handling)

Money was involved, but not as a single ordered total — the decision records 5 awards, which may include sums the landlord had already offered. The index data sets out each one.

Read the full decision on the Housing Ombudsman’s site

If this is your landlord

A decision about someone else’s complaint does not decide yours, and it is not evidence in your case. What it does show is that the route works and what it can produce. The free routes come first, and they cost nothing: report the repair in writing, use the landlord’s formal complaints process, and then escalate free to the Housing Ombudsman.

Whether a legal claim is also possible depends on your own facts. Our overview of housing disrepair claims explains what one involves.

Corrections

Every statement on this page comes from a published decision linked above. If anything here misdescribes a decision — including if you act for this landlord — tell us and we will correct it and say what changed. How the data was produced and checked is set out in the methodology.

RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.