Peabody Trust

3 published Housing Ombudsman decisions about repairs in this landlord’s homes, each read against the source. Part of our Housing Disrepair Index.

Read this first

These are not all the decisions about this landlord. They are the ones in our set, which was chosen because the complaints concerned damp, leaks, heating or pests. The number here says how many we read, not how many exist, and it cannot be compared with the number on another landlord’s page.

Each finding describes how one complaint was handled at one time. It is not a statement about how this landlord operates today, and it is not a verdict on the organisation.

About this landlord

This landlord is a housing association — a registered provider of social housing. It must belong to the Housing Ombudsman Scheme, so the Ombudsman route is open to its tenants once its own complaints process is finished.

For how the routes work when your landlord is a housing association, see housing association disrepair claims.

The decisions

Case 202523700decided 31 March 2026

In case 202523700 (Peabody Trust, decided 31 March 2026), the Housing Ombudsman’s most severe finding on the condition of the home was maladministration, on “Repairs related to leaks from the flat above”.

What was decided, issue by issue

maladministration — The resident’s reports of ASB (other)
maladministration — Repairs related to leaks from the flat above (disrepair)
maladministration — The resident’s complaint (complaint handling)

The Ombudsman ordered compensation of £800.00. It made 5 orders — an order binds the landlord, a recommendation does not.

Apologise to the resident for the failures identified.
Pay the resident £800.
Inspect the property.
Begin the remedial works.
Provide a written decision on the resident’s management-transfer request.

Read the full decision on the Housing Ombudsman’s site

Case 202333688decided 5 January 2026

In case 202333688 (Peabody Trust, decided 5 January 2026), the Housing Ombudsman’s most severe finding on the condition of the home was reasonable redress, on “the landlord’s handling of the resident’s reports of damp and mould”.

What was decided, issue by issue

maladministration — We have also considered the landlord’s complaint handling (complaint handling)
reasonable redress — the landlord’s handling of the resident’s reports of damp and mould (disrepair)

Money was involved, but not as a single ordered total — the decision records 2 awards, which may include sums the landlord had already offered. The index data sets out each one. It made 3 orders and 2 recommendations — an order binds the landlord, a recommendation does not.

Apologise to the resident for the failures identified.
Pay the resident £200.
Act on the temporary-accommodation complaint and inspect the flooring.
Pay the £3,694.39 offered for the damp and mould. (recommendation — not binding)
Inspect the continuing damp and mould and arrange subsequent works if required. (recommendation — not binding)

Read the full decision on the Housing Ombudsman’s site

Case 202417674decided 31 March 2025

In case 202417674 (Peabody Trust, decided 31 March 2025), the Housing Ombudsman’s most severe finding on the condition of the home was maladministration, on “handling of the resident’s reports of damp and mould and the related repairs”.

What was decided, issue by issue

maladministration — handling of the resident’s reports of damp and mould and the related repairs (disrepair)
service failure — handling of the resident’s reports of asbestos and replacement of flooring (disrepair)
maladministration — handling of the associated complaints (complaint handling)

The Ombudsman ordered compensation of £1,844.69. It made 3 orders and 1 recommendation — an order binds the landlord, a recommendation does not.

A senior member of staff to apologise for the failures identified in the report.
Pay £1,844.69, less any compensation already paid for this complaint.
Contact the resident about outstanding damp and mould works, inspect where needed, and provide findings and a schedule of works.
Respond appropriately to the new issues raised about removal of flooring in other areas of the property. (recommendation — not binding)

Read the full decision on the Housing Ombudsman’s site

If this is your landlord

A decision about someone else’s complaint does not decide yours, and it is not evidence in your case. What it does show is that the route works and what it can produce. The free routes come first, and they cost nothing: report the repair in writing, use the landlord’s formal complaints process, and then escalate free to the Housing Ombudsman.

Whether a legal claim is also possible depends on your own facts. Our overview of housing disrepair claims explains what one involves.

Other housing associations in the index

Listed alphabetically, not ranked. See every landlord in the index.

Corrections

Every statement on this page comes from a published decision linked above. If anything here misdescribes a decision — including if you act for this landlord — tell us and we will correct it and say what changed. How the data was produced and checked is set out in the methodology.

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