Birmingham City Council

2 published Housing Ombudsman decisions about repairs in this landlord’s homes, each read against the source. Part of our Housing Disrepair Index.

Read this first

These are not all the decisions about this landlord. They are the ones in our set, which was chosen because the complaints concerned damp, leaks, heating or pests. The number here says how many we read, not how many exist, and it cannot be compared with the number on another landlord’s page.

Each finding describes how one complaint was handled at one time. It is not a statement about how this landlord operates today, and it is not a verdict on the organisation.

About this landlord

This landlord is a council. It owes the same core repairing duties as any landlord, and because it is also the local authority, your routes differ from a private tenant’s — the council generally cannot serve enforcement notices on its own homes.

For how the routes work when your landlord is a council, see council housing disrepair claims.

The decisions

Case 202336125decided 8 December 2025

Most severe finding on the condition of the home: maladministration.

What was decided, issue by issue

maladministration — Leaks and associated damage (disrepair)
maladministration — The complaint (complaint handling)

Money was involved, but not as a single ordered total — the decision records 1 award, which may include sums the landlord had already offered. The index data sets out each one. It made 4 orders — an order binds the landlord, a recommendation does not.

Apology order
Compensation order
Inspection order
Case review order

Read the full decision on the Housing Ombudsman’s site

Case 202310197decided 13 November 2025

Most severe finding on the condition of the home: service failure.

What was decided, issue by issue

service failure — a)Reports of a leak from the roof and the associated repairs to the roof, bathroom ceiling and window ledge (disrepair)
no maladministration — Reports of rodents in the loft space (other)
no maladministration — A dip in the living room ceiling and damp on the bedroom ceiling (disrepair)
service failure — The landlord’s complaint handling (complaint handling)

Money was involved, but not as a single ordered total — the decision records 2 awards, which may include sums the landlord had already offered. The index data sets out each one. It made 3 orders and 2 recommendations — an order binds the landlord, a recommendation does not.

Apologise to the resident for the failures identified.
Complete the works to the bathroom window ledge.
Pay the resident £100 for the complaint-handling failures.
Pay £250 for the failures in handling the roof leak and associated repairs. (recommendation — not binding)
Contact the resident to arrange a further appointment about the rodents. (recommendation — not binding)

Read the full decision on the Housing Ombudsman’s site

If this is your landlord

A decision about someone else’s complaint does not decide yours, and it is not evidence in your case. What it does show is that the route works and what it can produce. The free routes come first, and they cost nothing: report the repair in writing, use the landlord’s formal complaints process, and then escalate free to the Housing Ombudsman.

Whether a legal claim is also possible depends on your own facts. Our overview of housing disrepair claims explains what one involves.

Corrections

Every statement on this page comes from a published decision linked above. If anything here misdescribes a decision — including if you act for this landlord — tell us and we will correct it and say what changed. How the data was produced and checked is set out in the methodology.

RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.