Housing disrepair & mould help · England & Wales
Housing Disrepair Claims: Get Help With Unfixed Repairs
Has your council, housing association or landlord failed to fix damp, mould, leaks, broken heating or other serious repair problems? Tell us what has happened and we will review your circumstances and explain what options may be available.
- Free initial review
- England & Wales
- A person follows up
- No obligation
What we can help you check
Common repair problems
If your landlord hasn’t properly fixed any of these within a reasonable time, your situation may be worth checking.
Three simple steps
A calm, honest process — you stay in control the whole way.
Check your situation
Answer a few questions anonymously. No name, email or phone number needed to see your provisional result.
Add details and evidence
If your circumstances may be suitable, you can securely share contact details and any evidence you have.
Human review
A person reviews your enquiry and, only with your permission, contacts you to talk through your options and how we can help.
Is this the right route for you?
A quick guide to whether we can help with your situation.
This service may suit you if…
- you rent your home in England or Wales
- you’ve reported repair problems to your landlord
- they haven’t been fixed within a reasonable time
It may not be the right route if…
- you own your home rather than rent it
- you haven’t yet told your landlord about the problem
- someone is already handling these repairs for you
Honest & transparent
Free routes come first — and we’ll always point you to them.
You may be able to get repairs done for free:
- Report the repair to your landlord in writing and keep a copy
- Use your landlord’s formal complaints process
- Take dated photos and keep a record of what you reported and when
- Give your landlord a reasonable chance to put things right
Human review
A person reviews every enquiry — never handled automatically.
Permission first
We only act on your enquiry, or introduce you to a solicitor, with your permission.
Plain English
Clear, accurate guidance written for tenants, not in jargon.
Secure by design
Anything you share is uploaded to private storage, never sent by email.
Questions, answered plainly
Does completing the check mean I have a claim?
No. The check is an initial guide only. It can suggest whether your situation may be worth taking further, but it never tells you that you definitely have a claim.
Do I have to pay to use the check?
No. It is free to complete the check and free to have your enquiry reviewed. If there is ever any cost to you for anything further, we will always explain it clearly first so you can decide.
Do I have to share my details?
Not to see your result. The check is anonymous — you only share contact details afterwards if you choose to, and we only contact you with your permission.
What areas do you cover?
We currently help with housing disrepair in England and Wales.
Is there a free way to get repairs done?
Often, yes. You can report repairs to your landlord in writing, use their formal complaints process, and keep dated photos and a record of what you reported. We always point you to the free routes first.
Check your situation in a few minutes
You stay anonymous until you choose to go further. The check runs on clear, fixed rules — and never tells you that you definitely have a claim.