GreenSquareAccord Limited

2 published Housing Ombudsman decisions about repairs in this landlord’s homes, each read against the source. Part of our Housing Disrepair Index.

Read this first

These are not all the decisions about this landlord. They are the ones in our set, which was chosen because the complaints concerned damp, leaks, heating or pests. The number here says how many we read, not how many exist, and it cannot be compared with the number on another landlord’s page.

Each finding describes how one complaint was handled at one time. It is not a statement about how this landlord operates today, and it is not a verdict on the organisation.

About this landlord

This landlord is a housing association — a registered provider of social housing. It must belong to the Housing Ombudsman Scheme, so the Ombudsman route is open to its tenants once its own complaints process is finished.

For how the routes work when your landlord is a housing association, see housing association disrepair claims.

The decisions

Case 202348149decided 29 April 2026

Most severe finding on the condition of the home: reasonable redress.

What was decided, issue by issue

reasonable redress — Reports of a leak (disrepair)
no maladministration — Complaint (complaint handling)

Money was involved, but not as a single ordered total — the decision records 1 award, which may include sums the landlord had already offered. The index data sets out each one. It made no order, but 2 recommendations — an order binds the landlord, a recommendation does not.

We recommend that the landlord pays the resident the compensation it awarded within its final complaint response if it has not already done so. (recommendation — not binding)
The landlord should record the household’s vulnerabilities identified by the resident during this case on its systems. (recommendation — not binding)

Read the full decision on the Housing Ombudsman’s site

Case 202329267decided 27 March 2026

Most severe finding on the condition of the home: reasonable redress.

What was decided, issue by issue

reasonable redress — the resident’s reports of repair issues with her driveway (disrepair)
reasonable redress — the associated complaint (complaint handling)

We recommend the landlord pays the full amount of compensation offered during the complaints procedure if it has not already done so. (recommendation — not binding)
We recommend the landlord investigates the poor communication and reported inappropriate comments by its staff during the complaints process if it has not already done so. It should provide the resident with a summary of its investigation and any service improvements it identifies. (recommendation — not binding)

Read the full decision on the Housing Ombudsman’s site

If this is your landlord

A decision about someone else’s complaint does not decide yours, and it is not evidence in your case. What it does show is that the route works and what it can produce. The free routes come first, and they cost nothing: report the repair in writing, use the landlord’s formal complaints process, and then escalate free to the Housing Ombudsman.

Whether a legal claim is also possible depends on your own facts. Our overview of housing disrepair claims explains what one involves.

Corrections

Every statement on this page comes from a published decision linked above. If anything here misdescribes a decision — including if you act for this landlord — tell us and we will correct it and say what changed. How the data was produced and checked is set out in the methodology.

RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.