Home Group Limited

One published Housing Ombudsman decision about repairs in this landlord’s homes, read against the source. Part of our Housing Disrepair Index.

Read this first

These are not all the decisions about this landlord. They are the ones in our set, which was chosen because the complaints concerned damp, leaks, heating or pests. The number here says how many we read, not how many exist, and it cannot be compared with the number on another landlord’s page.

Each finding describes how one complaint was handled at one time. It is not a statement about how this landlord operates today, and it is not a verdict on the organisation.

About this landlord

This landlord is a housing association — a registered provider of social housing. It must belong to the Housing Ombudsman Scheme, so the Ombudsman route is open to its tenants once its own complaints process is finished.

For how the routes work when your landlord is a housing association, see housing association disrepair claims.

The decisions

Case 202203691decided 24 February 2023

In case 202203691 (Home Group Limited, decided 24 February 2023), the Housing Ombudsman’s most severe finding on the condition of the home was maladministration, on “handling of the repair to the resident’s boiler”.

What was decided, issue by issue

maladministration — handling of the repair to the resident’s boiler (disrepair)
maladministration — complaint handling (complaint handling)

The Ombudsman ordered compensation of £915.00. It made 2 orders and 2 recommendations — an order binds the landlord, a recommendation does not.

Pay the resident £915 in total.
Review staff training on the repairs policy, emergency heating and temporary heaters.
Review complaint and compensation training and self-assess against the Complaint Handling Code. (recommendation — not binding)
Review record-keeping training. (recommendation — not binding)

Read the full decision on the Housing Ombudsman’s site

If this is your landlord

A decision about someone else’s complaint does not decide yours, and it is not evidence in your case. What it does show is that the route works and what it can produce. The free routes come first, and they cost nothing: report the repair in writing, use the landlord’s formal complaints process, and then escalate free to the Housing Ombudsman.

Whether a legal claim is also possible depends on your own facts. Our overview of housing disrepair claims explains what one involves.

Other housing associations in the index

Listed alphabetically, not ranked. See every landlord in the index.

Corrections

Every statement on this page comes from a published decision linked above. If anything here misdescribes a decision — including if you act for this landlord — tell us and we will correct it and say what changed. How the data was produced and checked is set out in the methodology.

RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.

Having repair problems with this landlord?

Take the free, anonymous check — no personal details needed to start, and it covers the free routes too.

Check your situation