Orbit Group Limited

3 published Housing Ombudsman decisions about repairs in this landlord’s homes, each read against the source. Part of our Housing Disrepair Index.

Read this first

These are not all the decisions about this landlord. They are the ones in our set, which was chosen because the complaints concerned damp, leaks, heating or pests. The number here says how many we read, not how many exist, and it cannot be compared with the number on another landlord’s page.

Each finding describes how one complaint was handled at one time. It is not a statement about how this landlord operates today, and it is not a verdict on the organisation.

About this landlord

This landlord is a housing association — a registered provider of social housing. It must belong to the Housing Ombudsman Scheme, so the Ombudsman route is open to its tenants once its own complaints process is finished.

For how the routes work when your landlord is a housing association, see housing association disrepair claims.

The decisions

Case 202427590decided 24 April 2026

In case 202427590 (Orbit Group Limited, decided 24 April 2026), the Housing Ombudsman’s most severe finding on the condition of the home was reasonable redress, on “Installation of the communal door”.

What was decided, issue by issue

reasonable redress — Installation of the communal door (disrepair)
reasonable redress — Complaint (complaint handling)

Money was involved, but not as a single ordered total — the decision records 2 awards, which may include sums the landlord had already offered. The index data sets out each one.

Read the full decision on the Housing Ombudsman’s site

Case 202432089decided 23 April 2026

In case 202432089 (Orbit Group Limited, decided 23 April 2026), the Housing Ombudsman’s most severe finding on the condition of the home was maladministration, on “Reports of damp and mould”.

What was decided, issue by issue

maladministration — Reports of damp and mould (disrepair)
maladministration — Associated complaint (complaint handling)

The Ombudsman ordered compensation of £550.00. It made 2 orders and 1 recommendation — an order binds the landlord, a recommendation does not.

Apology order
Compensation order
It is recommended that the landlord follows up on the contractor’s advice given on 21 March 2025 by assessing the loft area to ensure it has adequate insulation, if it has not already done so. (recommendation — not binding)

Read the full decision on the Housing Ombudsman’s site

Case 202345114decided 12 March 2026

In case 202345114 (Orbit Group Limited, decided 12 March 2026), the Housing Ombudsman’s most severe finding on the condition of the home was service failure, on “Reports of a leak and damaged carpet”.

What was decided, issue by issue

service failure — Reports of a leak and damaged carpet (disrepair)
no maladministration — The resident’s complaint (complaint handling)

The Ombudsman ordered compensation of £236.00. It made 2 orders — an order binds the landlord, a recommendation does not.

Pay the resident £236.
Provide the resident with the landlord’s liability insurer details.

Read the full decision on the Housing Ombudsman’s site

If this is your landlord

A decision about someone else’s complaint does not decide yours, and it is not evidence in your case. What it does show is that the route works and what it can produce. The free routes come first, and they cost nothing: report the repair in writing, use the landlord’s formal complaints process, and then escalate free to the Housing Ombudsman.

Whether a legal claim is also possible depends on your own facts. Our overview of housing disrepair claims explains what one involves.

Other housing associations in the index

Listed alphabetically, not ranked. See every landlord in the index.

Corrections

Every statement on this page comes from a published decision linked above. If anything here misdescribes a decision — including if you act for this landlord — tell us and we will correct it and say what changed. How the data was produced and checked is set out in the methodology.

RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.

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