Reporting repairs to your landlord
Written and reviewed by the RemedyBridge team · Last reviewed June 2026
Quick answer
Report repairs in writing wherever possible — by email, letter or your landlord’s repair portal — describing the problem, the rooms affected, and when it started. Keep a copy and any reference number. Written reports create the record that matters most if the problem is not fixed.
Key points
- Report in writing and keep a copy.
- Describe the problem, affected rooms and the date it started.
- Ask for a repair reference number.
- Follow up if you do not get a response.
A simple reporting routine
- Write to your landlord or use their repair portal.
- Take dated photographs at the same time.
- Note the reference number you are given.
- Chase in writing if nothing happens within a reasonable time.
You may not need us — free routes first
You can often resolve repairs for free. Depending on your situation you may be able to:
- report repairs to your landlord in writing and keep a dated copy;
- use your landlord’s formal complaints process;
- take dated photos and keep a record of what you reported and when;
- give your landlord a reasonable chance to put things right.
Sources
RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.
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