Complaints
Written and reviewed by the RemedyBridge team · Last reviewed June 2026
Quick answer
If you are unhappy with our service, please tell us. Contact info@remedybridge.co.uk with the details and we will acknowledge your complaint and aim to resolve it promptly.
Key points
- Tell us as soon as possible.
- We acknowledge and investigate complaints.
- We aim to resolve things promptly.
- Complaining is free.
How to complain
Email info@remedybridge.co.uk with your name, your enquiry reference if you have one, and what went wrong. We will acknowledge your complaint and keep you updated.
You may not need us — free routes first
You can often resolve repairs for free. Depending on your situation you may be able to:
- report repairs to your landlord in writing and keep a dated copy;
- use your landlord’s formal complaints process;
- take dated photos and keep a record of what you reported and when;
- give your landlord a reasonable chance to put things right.
RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.