Housing disrepair claims explained
Written and reviewed by the RemedyBridge team · Last reviewed June 2026
Quick answer
A housing disrepair claim is a claim against a landlord who has failed to carry out repairs they are responsible for, within a reasonable time of being told. If you rent in England or Wales and your home has unresolved problems like damp, leaks or broken heating, a specialist may be able to review whether you can claim repairs and compensation.
Key points
- Landlords must keep the structure and key installations of a let home in repair and fit to live in.
- You normally need to have reported the problem and given a reasonable chance to fix it.
- A claim can seek both the repairs and, in some cases, compensation.
- Free routes exist too — complaints procedures, your landlord’s complaints process and your council.
- You can check your situation here and we’ll help you take it further.
What counts as disrepair?
Disrepair generally means a problem with the property your landlord is legally responsible for repairing. Common examples include damp and mould caused by a defect, leaks and water ingress, broken heating or hot water, unsafe electrics, rotten windows and doors, pest infestations linked to the building, and damaged plaster or ceilings.
Not every problem is the landlord’s legal responsibility, and some issues depend on the cause. Our team reviews the facts, the cause, and how the landlord responded.
When might you be able to claim?
- You rent your home in England or Wales.
- You reported the problem to your landlord or agent.
- A reasonable time has passed and it has not been properly fixed.
- The disrepair has affected your home, your belongings, or your ability to use rooms.
How a claim usually works
If your enquiry is taken forward, the usual aim is to get the repairs done and any appropriate compensation paid. Many cases are resolved without a court hearing. Timescales vary depending on the landlord and the works needed.
What to do next
- Report any outstanding repairs to your landlord in writing and keep a copy.
- Take dated photographs and gather messages and repair references.
- Take our free, anonymous check to see whether your circumstances may be suitable for review.
Evidence to keep
- Dated photographs and videos of each problem.
- Copies of how you reported each issue and any replies.
- Repair reference numbers, complaint letters and inspection reports.
Important limitations
- This page is general information and a guide only.
- It does not tell you that you have a claim — we cannot decide that for you here.
- Time limits apply to legal claims; do not delay seeking advice.
You may not need us — free routes first
You can often resolve repairs for free. Depending on your situation you may be able to:
- report repairs to your landlord in writing and keep a dated copy;
- use your landlord’s formal complaints process;
- take dated photos and keep a record of what you reported and when;
- give your landlord a reasonable chance to put things right.
Frequently asked questions
- Will it cost me anything to enquire?
- No. The assessment and any review of your enquiry are free. If your enquiry is taken forward, they explain any fees or deductions separately before you decide to proceed.
- Can I be evicted for complaining about repairs?
- There are legal protections for tenants who ask for repairs. If you are worried about your tenancy or face possession proceedings, mention this so it can be reviewed carefully.
Sources
RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.
Not sure where you stand?
Take the free, anonymous check — no personal details needed to start.
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