Notting Hill Genesis

2 published Housing Ombudsman decisions about repairs in this landlord’s homes, each read against the source. Part of our Housing Disrepair Index.

Read this first

These are not all the decisions about this landlord. They are the ones in our set, which was chosen because the complaints concerned damp, leaks, heating or pests. The number here says how many we read, not how many exist, and it cannot be compared with the number on another landlord’s page.

Each finding describes how one complaint was handled at one time. It is not a statement about how this landlord operates today, and it is not a verdict on the organisation.

About this landlord

This landlord is a housing association — a registered provider of social housing. It must belong to the Housing Ombudsman Scheme, so the Ombudsman route is open to its tenants once its own complaints process is finished.

For how the routes work when your landlord is a housing association, see housing association disrepair claims.

The decisions

Case 202432279decided 18 May 2026

In case 202432279 (Notting Hill Genesis, decided 18 May 2026), the Housing Ombudsman’s most severe finding on the condition of the home was reasonable redress, on “Damp and mould repairs to a kitchen and hallway”.

What was decided, issue by issue

maladministration — The resident’s transfer request (other)
reasonable redress — Damp and mould repairs to a kitchen and hallway (disrepair)
service failure — The associated complaint (complaint handling)

The Ombudsman ordered compensation of £475.00. It made 3 orders and 1 recommendation — an order binds the landlord, a recommendation does not.

Apologise to the resident for the failures identified.
Pay the resident £475.
Take the specified rehousing action and update the resident.
Pay the £200 already awarded for the damp and mould. (recommendation — not binding)

Read the full decision on the Housing Ombudsman’s site

Case 202538183decided 15 May 2026

In case 202538183 (Notting Hill Genesis, decided 15 May 2026), the Housing Ombudsman’s most severe finding on the condition of the home was service failure, on “Reports of window repairs”.

What was decided, issue by issue

service failure — Reports of window repairs (disrepair)
reasonable redress — Complaint (complaint handling)

Money was involved, but not as a single ordered total — the decision records 3 awards, which may include sums the landlord had already offered. The index data sets out each one. It made 3 orders and 1 recommendation — an order binds the landlord, a recommendation does not.

Apology order
Compensation order
Post inspection order
If it has not already done so, the landlord should pay the resident the £50 for complaint handling offered in its final response. (recommendation — not binding)

Read the full decision on the Housing Ombudsman’s site

If this is your landlord

A decision about someone else’s complaint does not decide yours, and it is not evidence in your case. What it does show is that the route works and what it can produce. The free routes come first, and they cost nothing: report the repair in writing, use the landlord’s formal complaints process, and then escalate free to the Housing Ombudsman.

Whether a legal claim is also possible depends on your own facts. Our overview of housing disrepair claims explains what one involves.

Other housing associations in the index

Listed alphabetically, not ranked. See every landlord in the index.

Corrections

Every statement on this page comes from a published decision linked above. If anything here misdescribes a decision — including if you act for this landlord — tell us and we will correct it and say what changed. How the data was produced and checked is set out in the methodology.

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