Website Terms of Use

1. About these terms

Effective date: 27 June 2026. Last reviewed: 27 June 2026.

These Terms of Use apply when you access or use the RemedyBridge website; the online Housing Disrepair situation checker; website contact forms; evidence-upload facilities; online tools; downloadable materials; communication features; and other website-based services made available by RemedyBridge.

Please read these Terms carefully before using the website. By accessing or using the website, you confirm that you accept these Terms. Where you do not accept them, you should not use the website or submit information through it.

2. Who operates the website

The website is operated by RemedyBridge (trading name). Email: info@remedybridge.co.uk.

In these Terms, “RemedyBridge”, “we”, “us” and “our” refer to [LEGAL COMPANY NAME]. “You” and “your” refer to the person accessing or using the website.

3. Who may use the website

You must be aged 18 or over to submit an enquiry in your own name.

You may submit information for another person only where you have that person’s authority; you are legally entitled to act for them; or you are acting as their parent, guardian, carer, litigation friend or authorised representative. We may ask you to provide evidence of your authority.

The website is intended primarily for circumstances connected with properties in England and Wales. The information may not be suitable for properties or legal matters governed by another jurisdiction.

4. What the website provides

The website provides general information and online tools relating to Housing Disrepair and related property-condition concerns.

Its features may include general educational information; an online situation checker; evidence checklists; a repair chronology tool; contact facilities; secure document upload; preliminary human review; and, where appropriate and with your permission, an introduction to an independent legal service provider.

The website and situation checker are intended to assist with initial information gathering. They do not provide a final legal assessment.

5. The service is free to you

RemedyBridge does not charge you for visiting the website; using the initial situation checker; submitting an enquiry; asking us to contact you; uploading supporting information; receiving initial assistance through the website; or being introduced through the website to an independent legal service provider. You pay RemedyBridge nothing for these services.

An independent law firm or other third party may have its own terms, funding arrangements, responsibilities or charges. Those arrangements are separate from these Terms and must be explained to you by that organisation before you agree to instruct it or use its services.

You are not required to accept the services of any third party merely because an introduction has been offered.

6. The website does not provide legal advice

Information on the website is general information only. It is not a substitute for legal advice based on your individual circumstances.

Using the website does not create a solicitor-client relationship; make RemedyBridge your legal representative; mean that legal proceedings have started; mean that a claim has been accepted; mean that a landlord is legally liable; stop or extend a limitation period; satisfy a court or pre-action deadline; guarantee repairs; guarantee compensation; or guarantee that an independent law firm will act for you.

You should seek advice from an appropriately qualified professional where you require legal advice.

7. The online situation checker

The situation checker asks a limited number of questions and may apply pre-set rules to determine the next website step. Its result is preliminary and based entirely on the answers provided.

A positive or potentially suitable result means only that your circumstances may warrant further review. It does not mean that you have a valid legal claim; that every legal requirement is met; that evidence is sufficient; that a law firm will accept your case; or that compensation will be recovered.

A negative or uncertain result does not amount to legal advice that no claim exists. Circumstances may require further information or professional review.

8. AI-assisted features

We may use software or artificial intelligence to assist with reading uploaded documents; organising dates; categorising photographs or files; identifying missing information; producing an internal summary; or supporting administrative review.

Automated outputs may be inaccurate, incomplete or affected by the quality of the information supplied. They are not final legal decisions. Material decisions concerning referral or acceptance should involve human review.

You may contact info@remedybridge.co.uk if you believe an automated result or summary is inaccurate.

9. Independent legal service providers

Where an enquiry appears potentially suitable, we may offer to send information to a named independent law firm or other professional organisation. We will seek any permission required before doing so.

An independent law firm is responsible for its own decisions; will carry out its own conflict and identity checks; will assess the legal and evidential merits; will decide whether it can act; will explain its own terms and funding arrangements; and will process your information under its own privacy policy.

We do not guarantee that an introduction will be offered; that a particular organisation will contact you; that it will contact you within a particular time; that it will accept your case; or that it will achieve a particular result.

We are not responsible for professional advice given independently by another organisation. Any complaint about a third party’s legal work or professional service should ordinarily be raised with that organisation.

10. Information you provide

You agree that information submitted through the website will, to the best of your knowledge, be accurate; honest; current; reasonably complete; and not deliberately misleading. You should tell us if important information changes.

You must not impersonate another person; submit a false identity; fabricate photographs or documents; alter evidence misleadingly; make a knowingly false allegation; hide the fact that another representative is already acting; or submit another person’s information without authority.

We may pause, close or decline to progress an enquiry where information appears false; abusive; fraudulent; unlawfully obtained; materially incomplete; duplicated; or inconsistent.

11. Uploading documents, photographs and evidence

You may be permitted to upload photographs; videos; tenancy documents; repair reports; complaint correspondence; messages; inspection records; identification documents; and other relevant information. You remain responsible for deciding what to upload.

You must not upload material that is unrelated to the enquiry; infringes another person’s rights; was obtained unlawfully; contains malware; is defamatory or threatening; is obscene or abusive; contains illegal content; or exposes unnecessary confidential information about another person. Where possible, remove or redact irrelevant information before uploading it.

Do not upload banking passwords; payment-card PINs; complete online-account passwords; unrelated medical records; intimate photographs; or documents that are not reasonably connected with the enquiry.

12. Permission to use submitted material

You retain ownership of material you submit.

By submitting information or documents, you give us permission to store them securely; inspect and organise them; convert their technical format where necessary; analyse them through approved systems; produce an internal summary; use them to respond to your enquiry; and, where authorised, send them to a named independent professional organisation.

This permission is limited to operating the website, handling your enquiry, complying with the law and protecting legal rights. We do not acquire ownership of your original material.

13. Identification documents

Identification may be requested where reasonably necessary for identity verification; fraud prevention; secure referral; or another stated purpose. Unless the website clearly states otherwise, identity upload is not required merely to complete the initial situation checker or submit basic contact information.

Where an identification document is uploaded, it must belong to you or the person you are authorised to represent; it must not be altered dishonestly; and it must be submitted only through the approved secure upload facility.

Do not send identity documents through ordinary email or WhatsApp unless we have expressly asked you to do so through an approved process.

14. Contact preferences

Where you choose telephone, email or WhatsApp contact, you authorise us to contact you through that selected channel about the enquiry.

You are responsible for ensuring that the contact details belong to you or you are authorised to use them; your device and account are reasonably secure; and you tell us if a shared device or account should not be used.

WhatsApp and ordinary email may not be appropriate for highly sensitive documents. Use the secure upload facility where available. You may change your contact preference by emailing info@remedybridge.co.uk. Optional marketing communications require separate permission where applicable.

15. Urgent repairs and emergencies

The website is not an emergency service.

Do not rely on an online form where there is an immediate danger to life; fire; suspected gas escape; severe electrical danger; flooding; structural collapse; loss of essential services creating an urgent risk; or another emergency.

In an emergency, contact the appropriate emergency service, your landlord’s emergency repair service, utility provider or relevant public authority. Submitting an online enquiry does not amount to reporting an emergency repair to your landlord.

16. Reporting repairs to the landlord

You remain responsible for reporting repair problems to the landlord, housing provider or managing agent through an appropriate channel. Using RemedyBridge does not itself notify the landlord.

Keep records where possible, including repair-reference numbers; emails; screenshots; messages; photographs; dates of telephone calls; appointment details; and complaint correspondence.

17. Deadlines and limitation periods

Legal claims, complaints and procedural steps may be subject to deadlines. Submitting information through the website does not stop time running; extend a deadline; commence court proceedings; serve notice on a landlord; or preserve a legal claim.

You should seek prompt legal advice where you are concerned about a deadline. We are not responsible for a deadline missed before an independent adviser has expressly agreed to act for you.

18. Website availability

We aim to keep the website available and working properly. We do not guarantee that it will always be available; uninterrupted; error-free; secure from every possible threat; compatible with every device; or free from temporary maintenance.

We may suspend, restrict, withdraw or change any part of the website where reasonably necessary for maintenance; security; legal compliance; technical changes; operational reasons; or service improvement. Where practical, we will try to minimise disruption.

19. Website security

You must not misuse the website.

You must not introduce viruses, ransomware, spyware or malicious code; attempt unauthorised access; probe or bypass security controls; interfere with the website or another user; overload the website; scrape personal information; use automated bots to submit enquiries; reverse-engineer protected systems; or use the website for fraud or unlawful activity.

Unauthorised use may be reported to the relevant authorities. You are responsible for protecting your device, email account, telephone and passwords.

20. Intellectual property

Unless stated otherwise, the website and its content are owned by or licensed to RemedyBridge. This includes branding; logos; text; layouts; software; graphics; assessment questions; databases; downloadable guides; and original website tools.

You may view the website; print or download reasonable extracts for personal use; and share ordinary links to public pages.

You must not, without written permission, copy substantial parts of the website; republish content commercially; remove copyright notices; reproduce the website design; sell or license our materials; create a competing database from the website; or use our branding in a misleading manner. Use of official government or third-party materials remains subject to the rights of their respective owners.

21. Third-party links

The website may link to third-party websites for convenience or information. We do not control those websites and are not responsible for their availability; their security; their content; their accuracy; their privacy practices; or services offered through them.

A link does not necessarily mean that we endorse the third party. You should read the third party’s own terms and privacy information.

22. Accuracy of website content

We take reasonable care when preparing public information. However, law and guidance may change; landlord procedures vary; information may become outdated; and general content may not apply to your circumstances.

We do not guarantee that every page is complete, current or suitable for a particular legal purpose. Publication dates and review dates may be shown to assist users. You should verify important information through an official source or professional adviser.

23. Our responsibility to you

Nothing in these Terms excludes or limits liability where doing so would be unlawful. In particular, nothing excludes liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or another liability that cannot legally be excluded.

Subject to that: we are responsible for foreseeable loss caused by our breach of these Terms or failure to use reasonable care and skill; we are not responsible for loss that was not reasonably foreseeable; we are not responsible for business loss where the website is used for personal purposes; we are not responsible for a landlord’s conduct; we are not responsible for an independent law firm’s decision or professional advice; and we are not responsible for loss caused by inaccurate, incomplete or misleading information supplied by you.

The website is provided for personal, non-commercial use. Nothing in these Terms affects your statutory consumer rights.

24. Suspension or closure of an enquiry

We may suspend or close an enquiry where you ask us to close it; another representative is already acting; the website is not suitable for the circumstances; consent required to progress has not been provided; information appears false or fraudulent; communications are abusive or threatening; the enquiry duplicates an existing submission; continuing would be unlawful; or we cannot safely or reasonably progress the matter.

Closure of an enquiry is not legal advice on whether a legal claim exists.

25. Changes to the website or these terms

We may amend the website and these Terms from time to time. The latest version will be displayed with an updated effective date. Changes will usually apply from the date they are published.

Where a material change affects an existing submitted enquiry, we may provide additional notice where reasonably necessary. Your continued use of the website after a change means that the updated Terms apply to future use.

26. Privacy

Our Privacy Policy explains how we process personal information. By using the website, you acknowledge that personal information will be handled in accordance with that policy. Cookie choices are managed separately through the website’s cookie controls.

27. Severability

If a court or competent authority finds any part of these Terms unlawful or unenforceable, the remaining terms will continue to apply. The affected provision will be treated as modified only to the minimum extent necessary to make it lawful and enforceable, where permitted.

28. No waiver

If we do not immediately enforce a provision, this does not mean that we have waived it. A waiver is effective only where clearly given.

29. Third-party rights

Except where expressly stated, no person other than you and RemedyBridge has the right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

30. Governing law and courts

These Terms and any dispute concerning use of the website are governed by the law of England and Wales. The courts of England and Wales will generally have jurisdiction.

Nothing in this clause removes any mandatory consumer right to bring proceedings in another court where applicable law permits it.

31. Complaints and contact

Questions or complaints about the website should be sent to info@remedybridge.co.uk. Please include enough information for us to identify the relevant enquiry, but do not send identification documents or sensitive evidence through ordinary email unless requested.

We aim to acknowledge complaints within 14 working days and provide a substantive response within 3 weeks, subject to complexity.

32. Company information

The website is operated by RemedyBridge (trading name). Email: info@remedybridge.co.uk.