Housing association disrepair claims
Written and reviewed by the RemedyBridge team · Last reviewed June 2026
Quick answer
Housing associations have the same core repairing duties as other social landlords. If you have reported repairs and they remain unresolved, use the association’s complaints process and, if needed, use your landlord’s formal complaints process. We may be able to review whether a claim may be possible.
Key points
- Associations owe repairing duties.
- Use the formal complaints process.
- Escalate to your landlord’s complaints process.
- Keep records.
Your options
Follow the complaints process and keep records of every report. If the problem is not resolved within a reasonable time, your landlord’s complaints process or a specialist review may be appropriate.
You may not need us — free routes first
You can often resolve repairs for free. Depending on your situation you may be able to:
- report repairs to your landlord in writing and keep a dated copy;
- use your landlord’s formal complaints process;
- take dated photos and keep a record of what you reported and when;
- give your landlord a reasonable chance to put things right.
RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.
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