When a landlord ignores repair requests
Written and reviewed by the RemedyBridge team · Last reviewed June 2026
Quick answer
If your landlord is ignoring repair requests, put your reports in writing, use their formal complaints process, and keep a record of every contact. For social landlords you can use your landlord’s formal complaints process; for serious hazards, follow up with your landlord. We may be able to review whether a claim may be possible.
Key points
- Put everything in writing and keep copies.
- Use the formal complaints process.
- Escalate to the complaints process (social landlords).
- Councils can inspect serious hazards.
Build a clear record
A simple, dated timeline of what you reported and what happened is the single most useful thing you can prepare. Our chronology builder can help.
You may not need us — free routes first
You can often resolve repairs for free. Depending on your situation you may be able to:
- report repairs to your landlord in writing and keep a dated copy;
- use your landlord’s formal complaints process;
- take dated photos and keep a record of what you reported and when;
- give your landlord a reasonable chance to put things right.
RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.
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