What happens during a claim
Written and reviewed by the RemedyBridge team · Last reviewed June 2026
Quick answer
If your enquiry is taken forward, they usually write to the landlord, may arrange an independent inspection, and seek to get the repairs done and any appropriate compensation paid. Many cases settle without a court hearing. Timescales vary depending on the landlord and the works required.
Key points
- The specialist contacts the landlord.
- An independent inspection may be arranged.
- The aim is repairs and, where appropriate, compensation.
- Many cases settle without a hearing.
Typical stages
- Initial checks and gathering of evidence.
- Formal contact with the landlord.
- Independent inspection of the property where needed.
- Negotiation, and court only if necessary.
You may not need us — free routes first
You can often resolve repairs for free. Depending on your situation you may be able to:
- report repairs to your landlord in writing and keep a dated copy;
- use your landlord’s formal complaints process;
- take dated photos and keep a record of what you reported and when;
- give your landlord a reasonable chance to put things right.
Sources
RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.
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