Data retention
Written and reviewed by the RemedyBridge team · Last reviewed June 2026
Quick answer
We keep personal data only as long as necessary for the purpose it was collected and to meet our legal obligations. Different categories — enquiries, evidence, identity documents and audit records — have different retention periods, which are configurable and reviewed.
Key points
- We keep data only as long as needed.
- Evidence and identity documents have stricter handling.
- Audit records may be kept where legally required.
- You can ask us to delete your data.
Retention principles
- Incomplete anonymous sessions are not stored as personal data.
- Rejected and unresponsive leads are kept only for a limited, configured period.
- Evidence is deleted under the retention policy or on request.
- Records proving that consent existed may be retained where the law requires.
Status
Specific retention periods will be confirmed and published here before go-live.
You may not need us — free routes first
You can often resolve repairs for free. Depending on your situation you may be able to:
- report repairs to your landlord in writing and keep a dated copy;
- use your landlord’s formal complaints process;
- take dated photos and keep a record of what you reported and when;
- give your landlord a reasonable chance to put things right.
RemedyBridge provides a free initial check for housing disrepair problems in England & Wales. The result is a guide only and never tells you that you definitely have a claim. Checking your situation is free.