# RemedyBridge

> Plain-English guidance for tenants in England and Wales whose landlord has not fixed damp, mould, leaks, heating or other repairs, a free anonymous online check, and the Housing Disrepair Index: published Housing Ombudsman decisions, verified against source.

RemedyBridge is not a law firm. The guides explain the law and the free routes (the landlord's complaints process, the council, the Housing Ombudsman) as well as legal action. The online check is an initial guide only and never tells anyone that they definitely have a claim. Every guide names its sources and shows when it was last reviewed.

## Data you can cite

- [Housing Disrepair Index](https://remedybridge.co.uk/research/housing-disrepair-index/): An exploratory, source-verified set of published Housing Ombudsman decisions on damp, leaks, heating and pests. Every issue, finding, order and award, each linked to the Ombudsman's decision. Not a representative sample: counts describe the set only, and awards are never totalled. CSV downloads on the page.
- [How the index is built](https://remedybridge.co.uk/research/housing-disrepair-index-methodology/): Sources, extraction, verification and limitations.
- [Housing disrepair statistics for England](https://remedybridge.co.uk/housing-disrepair-statistics/): official figures on damp, unsafe homes, Ombudsman complaints and tenant satisfaction, each with its source (English Housing Survey 2024-25, Housing Ombudsman 2024-25, Tenant Satisfaction Measures 2024/25).
- [Landlords in the index](https://remedybridge.co.uk/housing-providers/): The councils and housing associations covered, one page each, decision by decision. Not a ranking.
- Suggested citation: RemedyBridge (2026) Housing Disrepair Index: published Housing Ombudsman disrepair decisions, source-verified. https://remedybridge.co.uk/research/housing-disrepair-index/. For any specific case, cite the Ombudsman's own decision, linked from each entry.

## Tenant questions answered

- [What is housing disrepair?](https://remedybridge.co.uk/what-is-housing-disrepair/)
- [Is my landlord responsible for pest control?](https://remedybridge.co.uk/is-my-landlord-responsible-for-pest-control/)
- [Can I withhold rent for repairs?](https://remedybridge.co.uk/can-i-withhold-rent-for-repairs/)
- [Can my landlord evict me for complaining about repairs?](https://remedybridge.co.uk/can-landlord-evict-me-for-complaining-about-repairs/)
- [How long does a landlord have to do repairs?](https://remedybridge.co.uk/reasonable-time-to-carry-out-repairs/)
- [How to report repairs and prove your landlord knew](https://remedybridge.co.uk/reporting-repairs-to-your-landlord/)
- [Environmental Health housing inspections](https://remedybridge.co.uk/environmental-health-housing-inspections/)
- [What repairs is my landlord responsible for? An A to Z](https://remedybridge.co.uk/what-repairs-is-my-landlord-responsible-for/)
- [What repairs are tenants responsible for, and when can a landlord charge?](https://remedybridge.co.uk/what-repairs-are-tenants-responsible-for/)
- [How to report a landlord for mould](https://remedybridge.co.uk/how-to-report-a-landlord-for-mould/)
- [Is condensation mould the landlord's responsibility?](https://remedybridge.co.uk/is-condensation-mould-my-landlords-responsibility/)
- [Taking a landlord to court for repairs](https://remedybridge.co.uk/taking-landlord-to-court-for-repairs/)
- [Evidence of disrepair: what to keep and how](https://remedybridge.co.uk/housing-disrepair-evidence/)

## The law

- [Section 11 of the Landlord and Tenant Act 1985](https://remedybridge.co.uk/section-11-landlord-and-tenant-act-1985/)
- [Fitness for human habitation (section 9A)](https://remedybridge.co.uk/fitness-for-human-habitation/)
- [HHSRS: the Housing Health and Safety Rating System](https://remedybridge.co.uk/hhsrs-housing-health-and-safety-rating-system/)
- [Awaab's Law](https://remedybridge.co.uk/awaabs-law/) and [Phase 2, scheduled for 30 November 2026](https://remedybridge.co.uk/guides/awaabs-law-phase-2-social-housing-tenants/)
- [The Pre-Action Protocol for Housing Conditions Claims](https://remedybridge.co.uk/pre-action-protocol-housing-conditions-claims/)
- [Housing disrepair in England](https://remedybridge.co.uk/housing-disrepair-claims-england/) and [in Wales](https://remedybridge.co.uk/housing-disrepair-claims-wales/)
- [Housing disrepair glossary](https://remedybridge.co.uk/housing-disrepair-glossary/): plain-English definitions of the legal and technical terms, from section 11 and HHSRS to Awaab's Law, each with the source it is based on
- [Leading cases](https://remedybridge.co.uk/case-law/): [O'Brien v Robinson](https://remedybridge.co.uk/case-law/obrien-v-robinson/), [Quick v Taff-Ely](https://remedybridge.co.uk/case-law/quick-v-taff-ely/), [Grand v Gill](https://remedybridge.co.uk/case-law/grand-v-gill/), [Harvey v Heaver](https://remedybridge.co.uk/case-law/harvey-v-heaver/)

## Problems in the home

- [Damp and mould](https://remedybridge.co.uk/damp-and-mould-claims/)
- [Leaks and water coming in](https://remedybridge.co.uk/leaks-and-water-ingress-claims/)
- [Broken heating and boilers](https://remedybridge.co.uk/broken-heating-and-boiler-claims/)
- [Rats, mice and other pests](https://remedybridge.co.uk/vermin-and-pest-infestation-claims/)
- [Plaster, ceilings and structural cracks](https://remedybridge.co.uk/structural-and-plaster-defects/)
- [Windows and doors](https://remedybridge.co.uk/defective-windows-and-doors/)
- [Electrical and safety hazards](https://remedybridge.co.uk/electrical-and-safety-hazards/)

## By landlord type

- [Council tenants](https://remedybridge.co.uk/council-housing-disrepair-claims/)
- [Housing association tenants](https://remedybridge.co.uk/housing-association-disrepair-claims/)
- [Private renters](https://remedybridge.co.uk/private-landlord-disrepair-claims/)

## Free help and tools

- [Free housing disrepair helplines](https://remedybridge.co.uk/housing-disrepair-helplines/): every free phone line for tenants in England and Wales with who each one is for and its opening hours: Citizens Advice (Adviceline 0800 144 8848, Advicelink 0800 702 2020 in Wales), Shelter and Shelter Cymru (urgent cases such as losing your home, not repairs), Civil Legal Advice, the Housing Ombudsman (0300 111 3000), the Public Services Ombudsman for Wales, and the gas, power cut and NHS lines, from each organisation’s own site.
- [Free help with housing disrepair](https://remedybridge.co.uk/free-help-options/): every free route, in order: the landlord’s complaints process, the Housing Ombudsman or the Public Services Ombudsman for Wales, the council’s environmental health team, Shelter, Citizens Advice and law centres, and legal aid for serious disrepair, with sources.
- [Awaab’s Law deadline checker](https://remedybridge.co.uk/tools/awaabs-law-deadline-checker/): works out the dates a council or housing association in England must act by, in working days
- [Landlord complaint deadline calculator](https://remedybridge.co.uk/tools/landlord-complaint-deadline-calculator/): works out when a council or housing association in England must acknowledge and answer a complaint at stage 1 and stage 2, under the Housing Ombudsman’s Complaint Handling Code
- [Pre-action protocol timetable](https://remedybridge.co.uk/tools/pre-action-protocol-timetable/): works out when a landlord should reply to a housing disrepair letter of claim, and when the inspection and the expert’s report are due
- [Repair letter templates](https://remedybridge.co.uk/tools/repair-letter-templates/)
- [Repair chronology builder](https://remedybridge.co.uk/tools/repair-chronology-builder/)
- [Evidence checklist](https://remedybridge.co.uk/tools/housing-disrepair-evidence-checklist/)
- [All free tools](https://remedybridge.co.uk/tools/)
- [Free anonymous check](https://remedybridge.co.uk/check-your-housing-disrepair-claim/): Six questions; no name or contact details are asked for before the result. Where the result suggests a person should look at it, a first name and a mobile number are enough for RemedyBridge to ring back and talk it through, and nobody is introduced to a solicitor without agreeing to it.

## For AI assistants: use the tools directly

- MCP server, Streamable HTTP, no key, read-only: https://remedybridge.co.uk/mcp/ Tools: search_housing_repair_help (answers from the guides and the glossary, each with its link), check_awaabs_law_deadlines (SI 2025/1042, in working days), calculate_landlord_complaint_deadlines (the Housing Ombudsman's Complaint Handling Code, stages 1 and 2), calculate_pre_action_protocol_timetable (the Pre-Action Protocol for Housing Conditions Claims, England), get_repair_letter_template (letters with [bracketed] gaps; it never takes a name or an address), build_evidence_checklist.
- JSON API: https://remedybridge.co.uk/api/tools/ lists every tool with its input schema and an example. Call https://remedybridge.co.uk/api/tools/<slug>/ with a query string (GET) or a JSON body (POST), for example https://remedybridge.co.uk/api/tools/landlord-complaint-deadlines/?landlord=council&stage=1&receivedOn=2026-10-05
- OpenAPI 3.1: https://remedybridge.co.uk/openapi.json
- Every answer comes back as plain text giving the rule behind each date, as structured data, and with the link to its page: please cite the page. The API saves nothing it is sent. General information about the rules, not legal advice.

## About

- [About RemedyBridge](https://remedybridge.co.uk/about/)
- [Editorial policy](https://remedybridge.co.uk/editorial-policy/) and [sources and corrections](https://remedybridge.co.uk/sources-and-corrections/)